Customer Service & FAQ
We are available to answer your questions during our store hours of Monday-Saturday 12 to 8 PM (EST), and Sunday 12 to 7 PM (EST).
You can reach us at +1.212.777.0990 to speak directly with an associate or use the contact form located here or by using the "Help" icon located in the bottom right corner of every page to be connected via email.
ODD. New York takes exceptional care to protect the security of your information when you place an order through our web-store, and we will never sell your information. However, we cannot be held liable for any loss incurred through the unauthorized access of your data by a third party when accessing our website.
For questions regarding sizing, construction or composition of garments, including measurements and fabric contents, please email firstname.lastname@example.org or contact us using the "Help" icon located in the bottom right corner of every page. You may also call the store during store hours at +1.212.777.0990 to speak directly with an associate.
We accept Visa, MasterCard, American Express, Discover, and JCB cards. You may also checkout using your Amazon account using any of the payment options that they provide.
Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products and sizes. If an item you have ordered is out of stock, we will notify you promptly via email. Any changes will be reflected in your order total as well as your shipping confirmation.
Given the amount of orders we process each day, the availability of any merchandise on the site is always subject to change. The best way to stay up to date on new arrivals, promotions and sales is to sign up for our newsletter.
Sales tax is determined by the shipping address entered at checkout, and at present only applies to residents of New York. Sales of clothing and shoes totaling less than $110 will not incur sales tax; sales totaling more than $110, as well as all accessories, home goods, etc. will incur 8.875% sales tax.
Sales tax will not apply to the purchase of gift certificates; however, sales tax may be charged when the gift certificate is redeemed.
ODD. New York does not include duties and taxes for international orders in the total at checkout; however, customs and import duties may be levied by your local government, and can range from 20-40% of your order value. You are responsible for paying all such additional fees, please consult your local customs agency for more information.
Once your order has been placed, you will receive an email confirmation. You will receive a second email once your order has been shipped, containing your tracking number and carrier information. For any questions regarding the status of your order, please contact email@example.com, or use the "Help" icon on our home page.
ONLINE RETURN POLICY
If for any reason you are not satisfied with your online purchase, item(s) can be returned within 7 days of delivery of your order for a refund, exchange or store credit (valid for one year from issue). Return shipping is not covered by ODD. New York. Sale items, gift cards, preorders, swimwear, socks, fragrances, and items marked 'FINAL SALE' are final sale.
ARRANGE A RETURN
Before returning your item(s), please email firstname.lastname@example.org with your account information, order details, reason for return, and whether you would prefer a refund, exchange or store credit. If you choose store credit, ODD. New York will email a credit for the dollar amount corresponding to the value of merchandise returned
Once you have purchased a gift card from thisisodd.nyc, a physical gift card will be mailed to you or to a recipient of your choice. You can use your gift card at our store located at 164 Ludlow Street in New York, or on our web-store using the code printed on the back.